Customer Service Representative - Southern Home Care Services, Inc.

BrightSpring Health Services

Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!

Must be able to work evenings and on call
• Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving
• Identify from a social/physical needs aspect the situation and needs of the individual
• Provide customers with product and service information; obtain customer information, and customer leads
• Facilitating outbound calls to connect callers with proper Company resources and Company branches
• Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale
• Researching care related solutions for customers
• Identify and escalate priority issues
• Documenting all interactions and following up on customer needs
• Complete call logs and call reports
• Provide leadership/ coaching to Customer Service Center Representatives
• Review Respect & Care Service Center calls for quality check and feedback
• Provide detailed reporting to leadership as requested
• Other duties as assigned

• Outstanding verbal and written communication skills and etiquette via phone and email
• Professional Customer Service skills with basic sales, building rapport, and problem solving experience
• High energy, good memory, and able to multitask effectively
• Structured organizational skills
• Ability to adapt and prioritize in a fast paced, dynamic work environment
• Computer skills including working in Word, Excel, and databases
• Good listening skills and attention to detail
• Detail oriented, able to successfully manage multiple projects
• Available to work varying shifts as needed