Customer Service Representative - Deco ThinkTell

Welcome to Deco ThinkTell – where creativity meets strategy. We are a dynamic and innovative marketing company dedicated to transforming ideas into compelling narratives that resonate with audiences and drive meaningful results.

Job Description: Deco ThinkTell is looking for a Customer Service Representative to provide support to our clients and ensure their needs are met with professionalism and efficiency. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing assistance via phone, email, and in-person interactions.
• Handle incoming customer service inquiries promptly and professionally, ensuring a high level of customer satisfaction.
• Assist clients with placing orders, processing payments, and managing account information accurately and efficiently.
• Provide product and service information to clients, including pricing, features, and benefits, and make recommendations based on their needs.
• Coordinate with internal teams, including sales, marketing, and production, to address client requests and ensure timely resolution of issues.
• Follow up with clients to ensure satisfaction with products and services, and address any additional needs or concerns they may have.

Qualifications:

• High school diploma or equivalent.
• Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
• Proficiency in computer skills, including Microsoft Office suite and CRM software.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy in all tasks.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to adapt to changing priorities and customer needs.

Benefits:

• Competitive salary and opportunities for career growth.
• Comprehensive health, dental, and vision insurance coverage.
• Retirement savings plan with employer match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities and ongoing training.
• Fun and collaborative work environment with a focus on work-life balance.

Deco ThinkTell is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.