Customer Service Representative - Think Tell Junction

Think Tell Junction is a growing leader in communications solutions, dedicated to connecting people with top-quality service and technology. We pride ourselves on a supportive team culture, professional growth opportunities, and our commitment to excellence in customer satisfaction. Join us as we strive to make every customer experience outstanding.

As a Customer Service Representative, you will be the primary point of contact for our valued customers, handling inquiries, addressing concerns, and ensuring a positive experience with Think Tell Junction. This role requires excellent communication skills, patience, and a customer-first mindset.

• Respond promptly to customer inquiries via phone, email, and live chat
• Provide accurate information about our products and services
• Resolve customer complaints and escalate issues as necessary
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer satisfaction
• Assist in developing and implementing new service strategies

• High school diploma or equivalent; Bachelor's degree preferred
• Previous experience in customer service or related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in MS Office and customer service software

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and sick leave
• Career advancement opportunities
• A friendly and supportive work environment

At Think Tell Junction, we value team members who bring enthusiasm, empathy, and dedication to customer care. If you're looking to grow your career and make a positive impact, we encourage you to apply!