Customer Service Representative at InJoy Health Education

Annual Compensation: $45,000-$55,000 Salary Including Bonuses

InJoy has been a leading provider of video and educational products to hospitals, institutions, independent childbirth educators, and healthcare providers since 1988. Having received numerous awards for outstanding products and services, we have set the standard for excellence in our field.

In this full-time role you would grow your sales career with a clear growth path, as well as grow our revenue and customer base through outbound and inbound sales calls, email and marketing campaigns, and persistent follow-up. You would celebrate wins, make highly valued contributions, and be supported in a company that really cares about its employees, its customers, and the families they serve. This position will be responsible for maximizing existing opportunities and exploring new ones in the government and hospital markets.

What you can expect from us:

• An opportunity to make a valued impact and fully contribute to the continued growth of our organization
• A commitment to professional development and opportunities for growth
• A healthy and family-oriented culture with work/life balance
• A competitive compensation package with health insurance for employees and family
• 401K employer contributions, PTO, personal improvement benefit, and more
• A healthy work environment that promotes hard work, personal connection, and results in superior employee morale and outstanding job satisfaction
• Participation in our community through philanthropy, products, and programs that assist low-income, at-risk, and underserved communities

What we'll expect from you and what you'll be doing:

• Making a high volume of daily prospecting calls and emails to hospitals and government agencies delivering the InJoy value proposition with a consultative sales approach
• Research grants and other public funding sources, including identifying which organizations and programs are getting those funds
• Effectively following up on referrals and leads for new clients
• Develop and maintain relationships with key accounts at national, state, and local levels
• Upselling and growing relationships with existing clients, and building meaningful relationships as you bring on new clients and maintain those accounts long-term
• Partnering with the Customer Success team to ensure the client is served well
• Executing marketing and sales campaigns tied to product promotions and awareness
• Entering account, contact, opportunity and activity records into CRM on a daily basis so that anyone at InJoy speaking with a client can enter a conversation well-informed, and so that InJoy can make the right business decisions based on forecasting data from the system
• Evaluating your progress towards goals with the entire sales team on a monthly basis and working closely with the National Sales Manager on a daily/weekly basis
• Some potential out-of-state travel to conferences

• 2+ years sales experience with demonstrated history of success, relationship development skills, a positive and solution-oriented attitude, and relentless work ethic (within a balanced 40-hour work week)
• Minimum Associate's degree, Bachelor's preferred, or equivalent experience in marketing, business, communications, or sales
• Strong computer skills required, in addition to experience working in a CRM/Sales database
• Creative and "hunting" personality with problem solving skills
• Strong attention to detail paired with a customer service mentality
• Willingness to succeed in a high performing culture, proven through previous sales goals and metrics
• Requires strong organizational, phone/verbal, writing, and presentation skills
• Ability to encourage and adapt to change quickly
• Business-to-business sales and/or government / military sales is preferred
• Experience in pregnancy, childbirth, or parenting education not required, but is a plus

InJoy will only be considering applicants that reside in the state of Colorado or Wyoming.

InJoy Health Education is an equal opportunity employer and values diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

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