Customer Service Representative - MRA Recruiting Services

Lombard, IL

About the Job

Company: Triad Technologies
Position: Customer Service Representative
Location: Lombard, IL

Description

Duties include building and maintaining strong customer relationships, responding to all customer inquiries and requests, providing some technical assistance to customers, proactively expediting customer orders, entering orders/quotes/credits/RMA’s, assisting outside salesforce as well as our purchasing, accounting, and shipping and receiving departments, etc., in getting problems solved. Incumbent will reference various vendor websites, ordering systems and catalogs on a daily basis. They will also be responsible for vendor relationship building. We need someone to take ownership of all of these processes. POSSESSING A TECHNICAL/MECHANICAL APTITUDE is instrumental in performing these duties.

Qualifications

Ideal candidate will have

Three or more years of related work experience (Industrial Sales experience desirable)
Possess math, language and reasoning ability along with a working knowledge of Microsoft Word, Excel and Outlook (Office 365).
Familiarity with Epicor/Prophet 21 software a plus.
Candidate must exercise excellent interpersonal and telephone skills that include the ability to communicate accurately, effectively, and professionally with customers, vendors and fellow employees.
Good organizational skills are a must.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

Source : MRA Recruiting Services