Customer Service Representative (Level III) - Tailored Management

Role: Customer Service Representative
Locations: On-site Tampa, FL (4951 Savarese Cir)
Assignment Length:  5 months, Opportunity for extension/Conversion FTE pending performance, attendance, and business need.
Target Start date: 3/25/2024.
Pay rate: $18.51.
 
Job Description:
As a Customer Service Representative within GWIM Operations, you will play a crucial role in providing exceptional service and support to our clients and customers. Your responsibilities will include processing routine transactions according to established procedures and prescribed processes. Daily tasks may encompass various operational functions such as opening new accounts, data entry, and more. Your commitment to quality service and efficient operations support will contribute to the success of our team and enhance the overall customer experience.
 
Responsibilities:

• Process routine transactions accurately and efficiently, following established procedures and processes.
• Assist customers with inquiries, requests, and concerns, providing timely and professional support via phone, email, or other communication channels.
• Collaborate with internal teams and business partners to address customer needs and resolve issues effectively.
• Maintain a high level of accuracy and attention to detail in all transactions and interactions with customers.
• Adapt to changes in processes, technology, and industry trends to ensure continuous improvement and customer satisfaction.
• Escalate complex problems or issues to Operations Team Manager or Supervisor for resolution as needed.
   
  Requirements
• 1+ years of experience working with customers in call center or customer service environment.
• Exceptional customer service skills and the ability to work with internal and external teams.
• Excellent research skills and processes and ability to multi-task
• Excellent written, organizational and communication skills
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to provide a positive customer experience through creative solutions.
• At least an intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer.

 
Skills
• Strong verbal communication skills
• Strong problem resolution and decision making skills
• Highly-motivated mindset
• Adapt to change in a highly evolving industry
• Collaborative mindset
• Analytical thinking