Customer Service Representative Lead - Golden, CO - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm Mountain Time). It may be necessary, given the business need, to work occasional overtime. Our office is located at 1707 Cole Blvd, Golden, CO.

We offer 3 months of paid training. The hours during training will be 8am to 5pm (Mountain time), Monday - Friday.  Training will be conducted onsite.

Primary Responsibilities:

• Responsible for training new Customer Service Reps onsite for 30-90 days

• Taking inbound calls

• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization. 

• Complete additional administrative tasks as assigned that support Care Coordination team. 

• Customer Service Lead to assist the other Customer Service Reps

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in customer service in a medical environment

• 2+years of experience training new hires for a call center role in customer service

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.

• Capable of troubleshooting IT/Computer issues independently. 

• Ability to type 40-50 words per minute

• Ability to work any of our 8-hour shift schedules during our normal business of 8:00 am to 5:00 pm Mountain Time, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
  

• Reside within a daily commutable distance to the office location.

• Must be 18 years of age OR older

Preferred Qualifications:

• Familiarity working with Behavioral Health

• 2+ years of office experience working within scheduling or training in the medical field setting

Soft Skills:

• Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid

• Ability to multi-task

Colorado Residents Only: The hourly range for Colorado residents is $18.80 - $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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