Customer Service Representative from Vanguard Temporaries, Inc.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person, providing accurate and timely information.
• Assist customers with product or service questions, complaints, and technical support.
• Process orders, returns, and exchanges accurately and efficiently.
• Resolve customer issues with empathy, professionalism, and a solutions-oriented mindset.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with other departments to address customer concerns or escalate issues when necessary.
• Assist with account management, including updates, troubleshooting, and providing account information.
• Provide feedback and suggestions for process improvements to enhance the customer experience.
• Handle high call volumes and manage customer service tickets in a fast-paced environment.

Qualifications:

• High School Diploma or GED required
• Minimum of 1-2 years of customer service experience (call center or retail experience is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to handle difficult or sensitive situations with professionalism.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office and customer service software.
• A positive, customer-first attitude with the ability to build rapport and maintain relationships.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing customer needs and service processes.