Customer Service Representative - EFC International

At Inventory Sales, we're not just about fasteners and industrial supplies - we're about fostering strong relationships with our clients. As a leading provider of fasteners and industrial supplies, we take pride in delivering exceptional customer support and service. We're currently looking for a motivated and detail-oriented Customer Service Representative to join our Inside Sales team at our Kansas City, KS location.

Position Overview: As a Customer Service Representative, you'll be the frontline of our business, communicating with customers via phone and email, processing orders, and ensuring customer satisfaction. Your role will be crucial in servicing both new and existing accounts, providing timely solutions to inquiries and concerns, and building sustainable relationships with our valued clients.

Essential Duties and Responsibilities:

• Communicate with customers to receive orders and address inquiries promptly and efficiently.
• Identify and assess customer needs to provide appropriate solutions and alternatives.
• Handle customer complaints with professionalism, ensuring timely resolution and exceptional service.
• Enter new customer data and update sales data accurately in our computer database.
• Prepare quotations for customers and distribute them accordingly.
• Confirm scheduling and order changes, providing status updates as needed.
• Investigate and resolve delivery problems and process return requests for defective material.
• Assist customers and arrange payment terms with accounting approval.
• Ensure accurate order entry to prevent errors and omissions.
• Provide technical literature to customers upon request.

Education/Experience:

• Associate's degree or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

• Proficiency in Microsoft Office Products and Contact Management systems.

Benefits:

• Competitive salary with opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Collaborative and supportive work environment.

How to Apply: If you're a customer-focused individual with excellent communication skills and a passion for delivering superior service, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you're interested in joining our team. We look forward to reviewing your application.

Inventory Sales, an EFC International company, is an equal opportunity employer and values diversity in the workplace. We welcome applications from individuals of all backgrounds and experiences.