Customer Service Representative - JBL Resources

New Customer Service opportunity in Kalamazoo, MI!
Our Client, a staple in the local community for years, has risen to a top global company by selecting top talent throughout the organization. From world class facilities, to globally recognized company culture you will be a part of a team making global impact from day one. Do you want to work with top talent and industry leading technology to help make healthcare better? This team might be the team for you.

Day-to-Day Duties May Include:

• Providing customer services relating to sales, sales promotions, installations and communications.
• Ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Developing organization-wide initiatives to proactively inform and educate customers.

• Developing improvement plans in response to customer surveys.

Qualifications:

• High School Diploma required, Bachelor’s Degree preferred.
• Minimum 2 years’ Corporate Customer Service experience.
• ERP experience required, SAP and Salesforce highly preferred.
• Call Center experience preferred.
• 1 year of Excel experience.
• NO C2C CANDIDATES

Interested Candidates please send your resume in WORD format to info@jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: www.jblresources.com.  
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company