Customer Service Representative - HumanHire

HumanHire is partnered with a company that provides online tax preparation and e-filling services designed for to assist taxpayers.
We are seeking skilled Customer Service Representative's to provide assistance on to customers. As an Customer Service Representative, you will manage customers accounts, resolving customer issues and responding to customer inquiries.

Responsibilities

• Handling customer inquiries via phone, email, or chat, providing information on products, services, and resolving issues.
• Troubleshooting and resolving customer complaints or technical problems in a timely and professional manner.
• Managing customer orders, returns, exchanges, and account updates while ensuring accurate records.
• Offering guidance on using products or services, educating customers on features, pricing, and promotions.
• Documenting customer interactions, track issues, and follow up to ensure satisfaction and resolution.

Qualifications:

• 2 + of customer service experience
• Bilingual Spanish is highly preferred
• Computer savvy & comfortability speaking on the phone

If interested, please apply to this posting for with your resume and a recruiter will reach out within 48 hours!

If this is not the ideal position for you but you are still interested in hearing about what other job opportunities are available in your area please visit www.humanhirellc.com!

HumanHire is a national executive search and staffing firm who with a leadership team that has over 50 years of experience as trusted industry professionals specializing in direct hire, temp to hire, temporary and payrolling services. We have cultivated long-lasting relationships and utilize them to connect our candidates and clients in several industries and job functions:

• Human Resources
• Customer Service
• Administration
• Finance & Accounting
• Operations
• Executive Search
• Non-Clinical Healthcare
• Information Technologies
• Supply Chain & Logistics
• Legal
• Real Estate
• Sales & Marketing