Customer Service Representative IV - Sunrise Systems Inc
Alpharetta, GA 30004
About the Job
Our client, a leading Medical Device Manufacturing Company is looking for Customer Service Representative IV and This is for an initial duration of 06 Months – Alpharetta, GA.
Job Title: Customer Service Representative IV
Job Id: 24-01041
Location: Alpharetta, GA
Duration: 12 Months
Position Type: Hourly Contract Position (W2 only)
Description:
Required:
Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com || 732-272-0382 OR Sangeeth: Sangeeth.k@sunrisesys.com || (732) 837-0460
Thank You.
Job Title: Customer Service Representative IV
Job Id: 24-01041
Location: Alpharetta, GA
Duration: 12 Months
Position Type: Hourly Contract Position (W2 only)
Description:
- The position is a part of the Domestic Service Center who processes orders for a wide variety of Client customers.
- Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions.
- Additionally, the Senior CSR assists with Order Fulfillment issues including order and shipping errors, brings an action to customers' needs by following established guidelines and standard work practices, and provides back-up support to inquires received via email.
- Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
- Serve as primary escalation point regarding Order Management issues to field Sales teams.
- Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).
Required:
- Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.
- 5+ Years of Relevant Work Experience
- 3-5 Years of Experience in Call Centers
- Education: Bachelor's degree or actively pursuing a degree
- Basic Microsoft Suite Competency (Outlook, Word, Power Point)
- Previous SAP experience or other Order Management Systems a plus but not necessary
- Salesforce.com knowledge a plus but not necessary
Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com || 732-272-0382 OR Sangeeth: Sangeeth.k@sunrisesys.com || (732) 837-0460
Thank You.
Source : Sunrise Systems Inc