Customer Service Representative - Addison Group

We are seeking a dedicated Customer Service Representative to join our client in the food and consumer goods industry. This position will be located in Itasca, Illinois. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The position offers an immediate start date, with flexibility for candidates requiring notice. Working hours are Monday through Friday, from 8:00 AM to 5:00 PM, including a lunch break. Compensation ranges from $19 to $21 per hour. If you are passionate about delivering excellent service and thrive in a dynamic environment, we encourage you to apply.

Required:

• Experience: 2+ years of Customer service experience out of a product-based environment
• Education: HS Diploma, Associate's or Bachelor's in Business Administration/ Science preferred
• Software: Advanced skills in Word and Excel, experience in an ERP system

Responsibilities:

• Receive and coordinate customer orders, ensuring accuracy and completeness.
• Arrange freight through TMS and process orders for shipment, communicating shipping requirements with the warehouse.
• Ensure timely delivery of customer orders and address inquiries regarding tracking, shipments, scheduling, and other order-related information.
• Maintain contracts and manage release dates for products in collaboration with Product Managers and Salespersons.
• Assist Sales staff, answer inbound calls, and maintain excellent customer relationships, while performing additional duties as assigned by Supervisor/Manager.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.