Customer Service Representative - Mygrant Glass

Irving, TX 75062

About the Job

The goal of Mygrant Glass Company is to provide friendly, knowledgeable, and prompt service to our wholesale auto glass customers.

Mygrant Glass was founded in 1926 by the Mygrant family and has grown to a national company with over 70 locations and growing. Mygrant Glass remains a wonderful family-owned business that strives to attract and keep quality personnel.

Mygrant Glass is hiring a Customer Service Representative.

Responsibilities:

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit cards, and check deposits with accurate data entry.
Interact positively with other Mygrant Glass employees.
Assist with inventory - interacting with operation warehouse inventory control.
Interact with customers via telephone and in-person providing information and assistance.
Show the highest level of customer service.
Support customer success by being friendly, hardworking, and a problem solver.

Qualifications:

Friendly voice with superior telephone and people skills.
Able to communicate clearly.
Must be organized and able to multi-task.
General knowledge of Microsoft products.
Type 30 wpm (preferred).
Excellent at resolving customer conflict.
Willing to learn and follow directives.
Exhibit patience and attentiveness.

Benefits:

Paid vacation and sick time.
Health insurance, dental. vision
401(k) with employer matching.
Competitive salary.

We are an Equal Opportunity Employer committed to quality through diversity. We are a Drug-Free Workplace; You must be able to pass a drug screen and have a clean driving record.

About Mygrant Glass:

Founded in 1926 as a retail shop called Harry R. Mygrant Glass & Glazing, Mygrant Glass is now a third generation business. It was first passed to son Robert F. Mygrant in 1945, who transitioned the business to wholesale in 1952 and grew it to as many as 6 locations by 1966. Grandson Michael R. Mygrant took over the one remaining location in 1979, and is now general manager of 67 locations nationwide, making Mygrant Glass Co., Inc. the largest independent wholesale distributor of auto glass in the United States.Today, Mygrant Glass is headquartered in Hayward, Ca., and is committed to maintaining the highest standard of service and the most extensive inventories possible. We stock both OEM and generic brands from over 30 different factories around the world in an effort to provide our customers with the broadest choice of high-quality glass in the industry.Unlike some other wholesalers, we never compete with our customers. We do not own or operate any retail glass shops, nor do we carry architectural or commercial glass - we are focused solely on being an auto glass distributor.

Source : Mygrant Glass