Customer Service Representative - Umanist Staffing LLC
Irvine, CA 92614
About the Job
Position Summary
The Customer Service Representative manages and supports key customers and territories. Duties include quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.
Essential Duties:
Improve levels of customer satisfaction in all facets of customer service consistent with business goals
Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained
Maintain a professional image while answering customer (internal and external) inquiries and resolving outstanding concerns
Answers customer inquiries in person, on the phone, and through email
Supports on-site customer visits and coordinates cross-organizational resources
Attends mandatory pit stops to discuss escalations and issues with cross-organizational resources
Attends daily Tier meetings
Provides customers with price and delivery to fulfill RFQ's
Follows up on outstanding quotes and converts to orders
Completes contract review, order entry and submits PO's for internal flow down execution
Accesses and maintains customer portals daily for assigned accounts
Displays empathy for customer concerns and handles situations in the best interest of the company and customer
Researches and resolves pending items, customer concerns and complaints in a timely manner
Coordinates with internal departments (Shop Floor, Program Managers, etc.) to support expedite requests and create recovery plans for delinquent orders
Attend cross-functional meetings required to support customer issues and expectations
Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
Evaluates customer demand inquiries and mitigates risk for customers and the company
Maintains account-specific work instructions for assigned customers
Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
Assists Accounting and Shared Services with collection efforts
Complies with export compliance guidelines
Follows company policies and procedures
Builds long-term relationships with new and existing customers
Contributes daily to team success by displaying a positive attitude while assisting customers and employees
Actively supports Operating System and contributes to 6S initiatives
Provides further support as requested
Balances team and individual responsibilities
Identifies and resolves problems quickly and accurately
Willingness to change and strive for improvement
Position Requirements / Education and/or Experience
Bachelor's Degree or Equivalent
5 or more years as a Customer Service Representative in a Manufacturing Environment.
3 or more years in manufacturing/aerospace.
Experience with Contracts Management, FAR/DFAR compliance and obligations.
Employment Type: Temporary
Salary: $ 45.00 Per Hour
The Customer Service Representative manages and supports key customers and territories. Duties include quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.
Essential Duties:
Improve levels of customer satisfaction in all facets of customer service consistent with business goals
Acts as liaison between company and customer to ensure excellent communication and customer relations are sustained
Maintain a professional image while answering customer (internal and external) inquiries and resolving outstanding concerns
Answers customer inquiries in person, on the phone, and through email
Supports on-site customer visits and coordinates cross-organizational resources
Attends mandatory pit stops to discuss escalations and issues with cross-organizational resources
Attends daily Tier meetings
Provides customers with price and delivery to fulfill RFQ's
Follows up on outstanding quotes and converts to orders
Completes contract review, order entry and submits PO's for internal flow down execution
Accesses and maintains customer portals daily for assigned accounts
Displays empathy for customer concerns and handles situations in the best interest of the company and customer
Researches and resolves pending items, customer concerns and complaints in a timely manner
Coordinates with internal departments (Shop Floor, Program Managers, etc.) to support expedite requests and create recovery plans for delinquent orders
Attend cross-functional meetings required to support customer issues and expectations
Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
Evaluates customer demand inquiries and mitigates risk for customers and the company
Maintains account-specific work instructions for assigned customers
Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
Assists Accounting and Shared Services with collection efforts
Complies with export compliance guidelines
Follows company policies and procedures
Builds long-term relationships with new and existing customers
Contributes daily to team success by displaying a positive attitude while assisting customers and employees
Actively supports Operating System and contributes to 6S initiatives
Provides further support as requested
Balances team and individual responsibilities
Identifies and resolves problems quickly and accurately
Willingness to change and strive for improvement
Position Requirements / Education and/or Experience
Bachelor's Degree or Equivalent
5 or more years as a Customer Service Representative in a Manufacturing Environment.
3 or more years in manufacturing/aerospace.
Experience with Contracts Management, FAR/DFAR compliance and obligations.
Employment Type: Temporary
Salary: $ 45.00 Per Hour
Source : Umanist Staffing LLC