Customer Service Representative - Tandym

A manufacturing services company in California is looking to add a personable professional to their team as their new Customer Service Representative. In this role, the Customer Service Representative will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.

Responsibilities:

The Customer Service Representative will:

• Ensure customer issue is resolved from start to finish, following up with various departments and then the customer
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed
• Ability to use multiple internal systems during the course of a day to provide quality customer service
• Provide timely feedback to direct management regarding service failures or customer concerns
• Mandatory overtime may be requested by management
• Perform other special projects, as assigned

Qualifications:

• 3+ years of experience in a fast pace demanding Customer Relationship environment
• High School Diploma / GED
• Experience in a manufacturing Customer Service environment (order management, shipping and delivery, new customer set ups, issue troubleshooting and resolution)
• Computer savvy and solid Data Entry skills
• Microsoft Office proficient
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Bachelor's Degree in a Science and/or Science-related field
• Knowledge of Lean Process Improvement philosophy
• Experience in an ERP order management environment