Customer Service Representative, Irvine CA (Start date 1/6/25) - Ultimate Staffing Services

Job Title: Customer Service & Work Order Management Specialist

Location: Irvine, CA (ONSITE)

Job Type: Full-time, Temp to hire

Schedule: Monday to Friday, 6:00AM-3:00PM, 7:00AM-4:00PM, OR 8:00 AM - 5:00 PM (must be open to all schedules)

Hourly pay: $20-23/hour (depending on experience)

Start date: ASAP

Responsibilities:

• Provide exceptional customer service by dispatching and managing work orders, tracking customer inspections, and overseeing client and vendor relationships.
• Establish and maintain positive and professional rapport with assigned accounts through timely follow-ups and excellent service.
• Develop strong working relationships with affiliate subcontractors, ensuring clear communication of the scope of work for each service.
• Communicate effectively with customers and affiliates via phone and email.
• Receive, process, and dispatch work orders in alignment with customer expectations.
• Track open and closed work orders, updating status notes in the Great Plains system and generating reports on schedule dates, estimated completion, and closure dates.
• Provide affiliates and customers with regular updates on work orders, ensuring timely and accurate completion.
• Coordinate inspection work orders by obtaining purchase orders from customers and dispatching them to affiliates in a timely manner.
• Follow up weekly on the completion status of inspections.
• Request and submit proposals for additional repairs or services to correct deficiencies.
• Ensure timely submission of reports, paperwork, and invoices from affiliates after inspections.
• Review Call Analysis reports and provide status updates on work orders to account managers.

National Accounts Workflow Billing System:

• Review and manage the exception management and mark-up queues daily.
• Accurately mark-up and price service and inspection calls prior to billing.
• Review all paperwork for accuracy and completeness before invoicing.
• Verify NTE (Not to Exceed) amounts on customer purchase orders before applying mark-ups.

Schedule:

• Shift Options:
  • 6:00 AM - 3:00 PM
  • 7:00 AM - 4:00 PM
  • 8:00 AM - 5:00 PM
• Full-time, 8-hour shifts with potential for overtime.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.