Customer Service Representative-Inventory Fulfillment - Ticket Evolution

Summary/Objective

The Fulfillment/Customer Service Representative ensures the delivery of sales transactions, while maintaining the relationship with the marketplaces, as well as our sellers. S/he is also responsible for taking calls and responding to emails on sales order related questions from the marketplaces, and our sellers/clients.

Primary Responsibilities:

• Process sales order transactions in a timely manner
• Deliver sold inventory by set marketplace in hand dates via electronically through various software system(s)
• Ship sold hard stock inventory by set marketplace in hand dates
• Integrating hard-stock tickets into our general inventory store (Hard Stock tickets only)
• Identify sales order issues and either resolve the issue at hand or escalate to Team Lead
• Respond to emails on sales order related questions from the marketplaces and/or sellers.
• Send emails to marketplaces and/or sellers on sales order related issues/questions.
• Manage inbound calls from the marketplaces and/or sellers on sales order related issues/questions
• Make outbound calls to marketplaces and/or sellers on sales order related issues/questions
• Other tasks as assigned

Position Requirements:

• Outstanding attention to detail
• Prioritizing multiple tasks with minimal guidance, and proactively identifying and resolving issues
• Excellent organizational and interpersonal skills
• Ability to leverage software and resources to manage tasks effectively and efficiently
• Polished written and verbal communication skills
• Professional demeanor

Knowledge/Skill Requirements:

• Required: High School degree with 2 years of related experience or an Associate’s degree from an accredited institution
• Preferred: A Bachelor's degree from an accredited institution
• Proficiency with Microsoft Office and Google web applications (Chrome, Gmail, Google Docs, Google Sheets)
• Problem solving, research, and analytical skills
• Ability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Americans with Disabilities Act

If you are an applicant who needs a reasonable accommodation for disability to participate in the application process at Ticket Evolution, submit the form for Reasonable Accommodation for Participation in Job Application Process to hr@ticketevolution.com. Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation.

Equal Employment Opportunity Employer

Federal EEO laws protect all applicants from discrimination on the following bases: race, color, sex (not limited to conduct, which is sexual in nature, includes pregnancy, gender identity, sexual orientation, transgender status), age (40 and over), religion, national origin, disability, genetic information, retaliation for participating in the EEO process or opposing discrimination.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at time.

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