Customer Service Representative (Industrial) - Womack Machine

About Us

Womack Machine Supply and Morrell Group have united to become an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a dynamic force committed to innovation and customer service. Join us as we redefine the industry and shape the future of engineering and automation. Be part of something extraordinary and make a lasting impact with us. 

Culture

• Putting our people first – we take care of our people, and our people take care of our customers
• Approachable leadership – open-door policies, flat organization, collaborative environment
• Growth mindset – entrepreneurial perspective, sense of purpose
• Professional development – ongoing training in a continuous learning environment

Our Core Values

• Passion
• Integrity
• Excellence
• Optimism
• Relentless Resolve
• Heart to Care

Customer Service at Womack

The Customer Service Representative is responsible for participating in the call rotation, continuously working to maintain and improve Customer relations, managing order processes and shipment tracking, delivering routine Customer quotes and pricing, and escalating calls when appropriate.

Day-to-Day Responsibilities

• Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs
• Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution
• Create quotes and sales orders in primary business system software
• Utilize supplier internet portals to obtain current product information
• Follow up with Customers to provide accurate delivery dates and updated order status
• Understand and follow appropriate work processes
• Escalate issues to appropriate management or technical level
• Maintain Customer information such as contacts and order preferences
• Other duties may be required

Qualifications

• Bachelor’s degree or equivalent amount of education and related experience is required
• Bachelor’s degree in Industrial Distribution, Mechanical Engineering, or related technical field is preferred
• 3-5 years of Customer service experience required
• Customer service experience in Manufacturing, Distribution, or a related technical field is preferred

Skills & Abilities

• Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders
• Basic PC skills in Microsoft Office Suite
• Ability to effectively utilize Internet resources to obtain information
• Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Prophet 21 environment is preferred (not required)
• Demonstrated ability to provide high-quality Customer service in a fast-paced, high call volume environment
• Ability to prioritize tasks with minimal supervision

Benefits

• Competitive benefits & PTO
• 401(k) with employer match
• Medical, dental, vision, and life
• Short- and long-term disability insurance
• Paid parental leave
• Wellness options
• Tuition reimbursement
• Time off to volunteer

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law. Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.