Customer Service Representative at Bernard Nickels & Associates

Job Title: Customer Service Rep

Type: Contract Assignment

Start Date:

Duration: six months

Location: Indianapolis IN - hybrid

Pay Rate: $16/hour

Job Descriptions:

The Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.

General responsibilities include:

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the website for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Health Survey over the phone
• Perform other, varied job-related duties as assigned

Required Skills

• High School Diploma or GED
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required
• 1-3 years of experience in a technical call center environment or transferable skills
• High School Diploma or GED
• Hybrid in office and virtual role (~2 days/wk in office)

Shifts Available:

8:00am - 4:30pm EST (M-F) - 2 Contractors

8:30am - 5:00pm EST (M-F) - 1 Contractor

1:30pm - 10:00pm EST (M-F) - 1 Contractor

7:00am - 5:30pm EST (M / Tu / Fr / Sat) - 1 Contractor

9:00am - 6:30pm EST (M / Tu / W / Fr) and 9:00am – 1:00pm EST (Sat) - 1 Contractor