CUSTOMER SERVICE REPRESENTATIVE III - TAX - City of Manchester, NH
Manchester, NH 03101
About the Job
CUSTOMER SERVICE REPRESENTATIVE III - 1040
GRADE 13
PAY RANGE: $18.38 - $26.16 - plus a comprehensive benefits package
General Statement of Duties:
Performs a variety of high level clerical and information dissemination services for employees and visitors within City government; performs directly related work as required. The principal function of an employee in this position is to serve as a central communication point within the Tax Collector’s Office, dealing with a wide range of issues, including;
- Providing excellent and efficient customer service to include effectively communicating information about policies, procedures, statutes, and regulations to the general public.
- Working at the customer service counter processing transactions (i.e. motor vehicle titles and registrations, property taxes, and parking tickets), computing and collecting fees, balancing money collected with computer record of transactions.
- Cash handling capabilities to include computing and collecting fees.
- Performing accounting duties by reconciling daily batch work with monies collected, prepare the daily credit card settlement reports, preparing and recording the daily bank deposits.
- Effectively communicating and interacting with a diverse population interpreting and applying statutes, regulations, policies and procedures in person, over the phone, and in writing. Performs directly related work as required.
Examples of Essential Work:
- Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
- Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;
- Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;
- Supervises, trains, evaluates and coordinates the work of other designated office personnel;
- Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;
- Compiles and archives key information on Department and/or City operations as necessary;
- Prepares correspondence, lists and other documents on computer;
- Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
- Receives cash for designated items, makes appropriate change and reconciles cash drawers;
- Processes applications, licenses or related documents, including bonds and certificates of insurance and schedules inspections as necessary;
- Dispatches information to key Departmental personnel as necessary;
- Distributes incoming mail to all appropriate City departments;
- Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more..
Acceptable Experience and Training:
- Graduation from High School or possession of a GED; and
- Four to six years' experience in general office operations and customer service; or
- Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.
Required Special Qualifications:
- None.
Source : City of Manchester, NH