Customer Service Representative II - Act Consulting

ACT Consulting has an immediate need for a Customer Service Representative II for our direct client located in Tewksbury, MA.

ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract, contract to hire, and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.

Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to naren@act-info.com or contact me directly at 704 200 9045.
 
Job Title: Customer Service Representative II (XM0464)
Duration: 6+ months (possible conversion to fulltime)
Location: Tewksbury, MA - 01876
Rate: $18-$22/hr on W2
 
Manager Notes:

• 8 - 5 pm
• Fully onsite
• May convert to FT dependent on performance
• Strong preference for SAP experience
• Phone skills required
• 2 part interview - virtual, then onsite

 
THE ROLE:
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.
 
CORE RESPONSIBILITIES:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Other duties as assigned by the Customer Service Manager.

 
QUALIFICATIONS:

• High School Diploma.
• Prefer associates degree individuals or some level of college experience.
• Strong financial/accounting skills required.
• Problem solving skills and strong written and verbal communication skills required.
• Must be knowledgeable in MS Office applications.
• 1-3 years’ experience