Customer Service Representative II - Sensaria

Circle Graphics is the world’s foremost producer of grand and large-format digital graphics. We are an industry leader in creating innovative products for outdoor advertising, business signage, wall decor, art reproduction, and the professional photography and art communities.

Our combined 407,000 square feet of manufacturing facilities across the United States house over 88 grand and large format digital printers, custom automated finishing equipment, and coating capabilities to produce printed recyclable materials up to 16 ft wide. Our prepress department processes more than 20,000 files per day with the aid of proprietary software automation tools. We operate around-the-clock, 7 days a week to deliver extraordinary customer service, and print over 431 million square feet of material annually. We specialize in industry leading innovations accompanied by world class service.

Job Description Overview:  Account Manager II
The Account ManagerII has the primary responsibility to provide excellent customer service while handling all orders and any questions, issues or concerns our customers may have. This person will also interact professionally and positively with coworkers in all departments.

Tasks description – Essential Duties and Responsibilities:
CUSTOMER SERVICE: (70% of position responsibility)

• Provide positive, reliable customer service with a proven track record
• Communicate via phone and e-mail quickly and knowledgeably
• Handle and/or escalate all customer issues/concerns
• Serve customers and accommodate their requests quickly and efficiently
• Understand all the steps necessary to complete each stage of a job through order entry, pre-press, print, post-press and shipping
• Work directly with AM I and III roles to interact with customers as need

• Traffic customer orders through our order management system
• Navigate through the order management system and apply notes where applicable
• Work directly with AM III and Team Lead/Manger in defined areas to grow knowledge and skills as they relate to your daily job duties.
• Must be able to proficiently and independently process spec sheets for standard bulletins, posters, and transit items.
• Work with outsource vendors for producing outsourced items
• Should be able to comfortably answer questions regarding internal processes and interface with individuals on the prepress and production teams.AM II should also be able to train other employees on these processes and bring forth ideas for process improvement.

• GED / High School Diploma 
• Minimum two years’ Account Management/general administrative experience
• Computer graphics or design background preferred
• Must be able to perform all duties of an Account Manager I position effectively and proficiently

• Must have comprehensive Microsoft Office Suite experience, specifically in Outlook and Excel
• Must be able to apply formulas, re-format and breakout data in Microsoft Excel
• Must have the ability to communicate effectively with internal and external parties in both written and verbal formats
• Must have the ability to apply successful time management techniques and multi-task while also reassessing priorities on a continual basis
• Must have the aptitude to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, proportions and percentages
• Must be able to learn company proprietary software
• Must be able to understand and accurately interpret information and instructions received in a variety of methods and ask questions if information is not clear
• Must be able to accept feedback and use the information to further enhance skill set

• Must have excellent grammar and proofing skills
• Must be able to learn quickly and be resourceful when needing clarification
• Must be able to resolve problems, handle conflict and make effective decisions under pressure
• Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion
• Ability to effectively present information and respond to questions from customers or other departments
• Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, and apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Excellent attention to detail and follow through with communication and a sense of urgency for deadlines
• Must understand vague and implicit instructions, and react favorably in all work situations
• Must be approachable and responsive to a variety of people and issues
• Must be adaptable and flexible in dealing with a variety of people

• Willingness to learn new processes and attend trainings to maximize efficiently
• Proactively communicate to team members to facilitate problem solving
• Must be an active listener who is able to interact with a variety of personalities at various levels of the organization
• Must possess a patient and helpful attitude with the capacity to interact successfully in a team environment

• Other duties and special projects as assigned
• Work directly with Director of Account Management/Account Services Team Manager on projects as needed/assigned

Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

EEO Statement:

Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.

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