Customer Service Representative II - TPI Global (formerly Tech Providers, Inc.)

Job Title: Customer Service Representative II
Duration: 6+ month contract with high possibility for extension
Location: Ashburn, VA (Onsite)
 
Duties:

• Enter and verify orders;handle customer phone calls and emails.
• Manage quotes and issues, update RMAs, and post-sales/quotes follow-ups.
• Run reports as assigned.
• Manage accounts and relationships within a territory, working alongside the designated Regional Manager to drive sales growth and revenue.
• Collaborate daily with the Regional Manager to prioritize workflow, tasks, and activities.
• Update customer, account, and opportunity information in various databases.
• Conduct customer needs analyses and recommend appropriate solutions.
• Support ISO quality systems, policies, and continuous improvement efforts.
• Assist in training new employees as assigned by the supervisor.

Skills:

• 1-3 years of experience (minimum of 1 year of sales experience preferred).
• Excellent communication skills, both written and verbal.
• Outstanding customer service skills.
• Strong organizational, analytical, and interpersonal skills.
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Previous customer service or technical experience preferred. 

Education:

• Associate’s degree or equivalent experience.