Customer Service Representative II - Tech Providers Inc.

Job Title: Customer Service Representative
Location: Ashburn, VA
Duration: 6+ month contract with high possibility for extension

Duties:
•    Enter and check orders.
•    Handle customer phone calls and emails.
•    Manage quotes and issues, and update RMAs.
•    Follow up on post-sales and quotes.
•    Run reports as assigned.
•    Update relevant customer, account, and opportunity information through various databases.
•    Perform customer needs analysis and recommend options based on those needs.
•    Assist in training new employees as assigned by the supervisor.

Skills:
•    1-3 years of experience; minimum of 1 year sales experience preferred.
•    Excellent communication skills, both written and verbal.
•    Excellent customer service skills.
•    Ability to work and multi-task in a fast-paced environment.
•    Previous customer service or technical experience preferred.

Education:
•    Associate's degree or equivalent experience.