Customer Service Representative II - HonorVet Technologies

Customer Service Representative II

Duration: 6+ Months contract with possibility of extension or FTE

Location: Ashburn Virginia, 20147

Work hours: Standard hour shift M-F

Job Description:

Duties:

• Enter and check orders.
• Handle customer phone calls and emails.
• Handle quotes and issues and update RMA's.
• Post sales and quotes follow up.
• Run reports as assigned.
• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue.
• Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.
• Update relevant customer, account and opportunity information through various databases.
• Perform customer needs analysis and recommends options based on those needs.
• Support ISO quality system, quality policy and continuous improvement efforts.
• Understand competitive landscape and accurately communicates company differentiators and value.
• Responsible for helping train new employees as assigned by supervisor.
• Responsible for contributing to a positive and productive work environment.
• Other Duties as assigned.

Skills:

• 1-3 years of experience.
• Minimum of 1 year sales experience preferred.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment.
• Previous customer service or technical experience preferred.

Education:

• Associates or equivalent experience

Skills required:

• Sales experience
• Customer service representative
• Customer service
• Excellent customer service skills
• Detail-oriented

Additional skills:

• Quality system
• Retail sales
• ISO
• Workflow
• Manage accounts
• Excellent written and verbal communication skills
• Customer service oriented