Customer Service Representative I - ICONMA, LLC
Wayne, PA
About the Job
Our Client, a Financial Solutions company, is looking for a Customer Service Representative I for their Wayne, PA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Customer Service Representative’s main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely.
- Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.
- Provides customer service via the telephone.
- Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
- Build and maintain relationships with vendors and/or lessees
- Direct debit ACH Account Maintenance Processes maintenance journal requests.
- Answers incoming customer calls Processes address changes.
- Processes requests for lease documentation and fee waiver requests.
- Performs account audits and reconciliation.
- Processes insurance cancellation requests and payments by phone.
- Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.
- Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.
Requirements:
- High School Diploma and some college preferred.
- Experience: 0-2 years of customer service experience
- Some experience within a telephone call center.
- Experience within the financial services industry preferred. Technical/Functional skills and knowledge.
- Excellent verbal and written communication skills.
- Understanding and ability to perform basic math functions.
- Knowledge of the leasing industry preferred.
- Basic PC skills and familiarity with Microsoft Office.
- Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Source : ICONMA, LLC