Customer Service Representative I at Leviton Manufacturing

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.  With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.  We recognize that our people are our greatest asset.  We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.  It's about each person bringing skills and passion to a challenging and constantly changing world.

This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction.

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports (i.e. turn-around time and fill rates)
• Maintains pricing agreements for the designated business unit

• Must have good written communication skills
• Must be computer literate
• Must have strong organizational skills
• Must have the ability to handle large volume of inbound calls
• Must have the ability to maintain cordial customer relations

• High School Diploma required, college degree preferred
• Customer Service experience preferred 

5-10%

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The future looks brighter than ever.  Join our team now!