Customer Service Representative I - Maravai Life Sciences Inc

Who we are:

Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.

At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitable culture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai's portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker

TriLink Biotechnologies is seeking a #MiracleMaker to join our commercial team as Customer Service Representative I. In this role, you will be our customers' first point of contact, delivering exceptional service and building meaningful relationships.

As a Customer Service Representative I, you will manage customer inquiries, process orders, and ensure accurate documentation, all while collaborating closely with internal teams to meet and exceed customer expectations. If you are ready to make a difference and grow your career in a dynamic and supportive environment, we'd love to hear from you!

How you will make an impact:

• Serve as the primary contact for customers, addressing inquiries via phone, email, or other communication channels with professionalism and efficiency.

• Process customer orders, quotes, and requests accurately and in a timely manner using ERP and CRM systems.

• Ensure all customer interactions are documented thoroughly and align with established Standard Operating Procedures (SOPs).

• Partner with internal departments, including Sales and Shipping, to meet customer scheduling and delivery expectations.

• Resolve customer complaints by gathering relevant information and escalating complex issues to the Customer Service Supervisor as needed.

• Assist in maintaining and updating customer accounts, ensuring compliance with regulatory standards and internal protocols.

• Provide basic product information, answer routine questions, and assist with order tracking and shipping inquiries.

• Enhance team training initiatives by contributing feedback and participating in process improvement discussions.

• Uphold Maravai's mission and values, demonstrating a dedication to creating positive customer experiences.

The skills and experience that you will bring:

• High school diploma or equivalent required; a bachelor's degree in business or a related field is preferred.

• 0-2 years of experience in a customer service role, ideally in a manufacturing or life sciences environment.

• Familiarity with ERP and CRM systems (e.g., Oracle/NetSuite, Salesforce) is a plus.

• Strong organizational skills with excellent attention to detail.

• Effective communication skills, both written and verbal.

• Ability to work collaboratively in a team environment while managing individual tasks independently.

• Customer-focused mindset with a proactive approach to problem-solving.

• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

The anticipated salary range for this position is $22.30 - $25.28 per hour. In addition, highly competitive long-term incentives in the form of company equity, bonus participation and company sponsored benefits are provided as part of the total compensation package. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

LI-Onsite

The benefits of being a #MiracleMaker:

• You have the potential to change, improve, and save lives around the world.

• You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.

• We offer comprehensive medical plans and HSA/FSA options.

• Fertility & family planning assistance.

• A variety of additional optional benefits and insurance options, including pet insurance.

• Retirement contributions.

• Holidays & Paid Time Off.

Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/

To view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/

Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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HIRING SCAM ALERT

Recently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:

• Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)

• Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.

• Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at taops@maravai.com. If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov.