Customer Service Representative I - Cogent Infotech Corporation
Saint Petersburg, FL 33716-3800
About the Job
Candidates will work 11:50am -8:20 pm
- Manager is looking for sentiments of teamwork and empathy, good technical skills and can utilize multiple platforms at the same time
- Extensions are anticipated
- The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
- Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
- Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
- Uses strong customer service ability to provide value added services in a timely and accurate manner.
- High School diploma or equivalency
- Outstanding telephone and interpersonal skills.
- Exemplary oral and written communication skills.
- Must possess good judgment and ability to make independent decisions within department protocols.
- Excellent computer skills and proficiency with Microsoft Office
- Experience using Salesforce and/or SAP strongly preferred
- Minimum 1 year of data entry experience required.
- Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
- Must be able to handle multiple tasks at one time with a high attention to detail.
- Skilled at suggestive selling and providing alternative solutions to accounts.
- Ability to work overtime when required.
- Ability to utilize computer, mouse, keyboard for up to 8 hours per day
- Ability to sit or stand for up to 8 hours per day
Source : Cogent Infotech Corporation