Customer Service Representative I - Cogent Infotech Corporation

Saint Petersburg, FL 33716-3800

Credit Specialist
Start time is 9am EST
Job Summary:

Assists in the overall credit and collection process, providing analytical support for credit risk management and month-end reporting to corporate management.
Work closely with our customer portfolios and obtaining payments for processing and required auditing.
Review customer orders; analyzing customer Account Receivable balances, status, and trends; to reconcile customer deductions and disputes in compliance with corporate policy.
Building professional relationships within assigned portfolios.

Position Responsibilities:

Review customer accounts to meet Accounts Receivable goals, DSO and Collection needs.
Research available internal and external reports related to assigned customer portfolio to determine any release of incoming orders using our credit risk policy to minimize our credit exposure.
Works cross functionally in a collaborative way to resolve customer challenges.
Contacting customers by phone, email and or mail to acquire payments on past due amounts, refund any credit(s) owed, address NSF and or Chargebacks in helping to reduce any bad-debt write-offs.
Prepares month end reports, as well as customer specific projects as needed.
Participate and contribute to our Accounts Receivable over-view meetings.

Requirements:

Minimum 2 years demonstrated, credit, collection, customer service or accounts receivable experience.
High school education or GED required.
Proficient computer skills using Microsoft Windows, Excel and Outlook
This role must be performed using a computer screen, keyboard, and mouse, in conjunction with operating a telephone.
Detail oriented with strong analytical skills and problem-solving ability.
Able to handle difficult or challenging credit / collection situations with diplomacy, tact, and professionalism.
Able to work in a very fast paced environment and meet deadlines
Possess effective interpersonal, oral and written communication skills.

Source : Cogent Infotech Corporation