| This position will work alongside Campus Service Center staff members at the customer service desk making ID cards for walk in customers during summer programs through Fall Move In. Will use multiple University software systems to process intake (such as MIDAS Touchnet and ID software), take photos and print cards using a iPad mini. Customers will include Summer School students, incoming and returning undergraduate and graduate students, employees and Contractors. Staff member will also work on special projects to assist CSC staff and Management when requested. Staff member needs to be focused, enjoy a customer facing position in a lively environment, work as part of the team and ask questions when they need help. On the job training and support will be provided. |
Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on campus
Source : Talent Software Services, Inc.