Customer Service Representative I-Recruited - Calsoft Labs

Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Harvard office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on Harvard campus