Customer Service Representative I - eTeam Inc.
Princeton, NJ 08540
About the Job
Shift: Monday Friday 10:00 6:30pm EST
Onsite Tuesday Thursday / Remote Monday and Friday (Please note: This is subject to change to fit the needs of the business)
Top skills.
Multiple systems (SAP, Client, Oracle, MS Teams, etc...)
Knowledge in EDI if possible (GHX/GFax etc...)
Excellent communication skills
Education:
Associates degree (AA) from two-year college or university; or five or more years in customer service, eCommerce project management or equivalent combination of education and experience
Certifications:
EDI; LEAN certification a plus
Experience:
Two (2) or more years of experience working in a customer on-boarding/customer integration role and/or training; or equivalent combination of education and experience.
E-Commerce or project management experience within a business-to-business environment.
Experience with Global Healthcare Exchange (GHX) a plus
Description:
Manages all aspects of electronic integration and working with other departments facilitates/manages to completion the customer and member on-boarding process. Capable of articulating the company s ecommerce capabilities to external and internal customers. Serves as the primary link between the business and any third-party vendors.
Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
" Project management of Customer Service eCommerce initiatives including EDI and Customer Portal
" Work with customers to grow electronic utilization and manage process of on-boarding new and existing customers
" Responsible for interfacing with Customers, Sales, Sales Operations, Accounts Receivable and Information Services for all integration related activities
" Work with field Sales team to explain electronic options to current/potential customers
" Responsible for tracking and resolving production system problems, developing and maintaining reporting to identify and correct issues
" Act as the liaison between company end user teams and vendor partners for any setups or system related issues.
" Partner with cross-functional teams to define rules for exceptions (i.e. order exceptions)
" Support order process by identifying issues (pricing, item number, unit of measure, discontinued items, incorrect account information), determining root cause, report findings, providing recommendations and driving resolution to the problem
" Create and analyze processes and procedures and make recommendations accordingly
" Create documentation, including SOPs and training documents
" Train team on eCommerce tools
" Monitor and manage third-party vendor relationships supporting call distribution, EDI, ERP, eCommerce platforms
" Handle any other duties and/or projects, as assigned, for the benefit of the organization
Onsite Tuesday Thursday / Remote Monday and Friday (Please note: This is subject to change to fit the needs of the business)
Top skills.
Multiple systems (SAP, Client, Oracle, MS Teams, etc...)
Knowledge in EDI if possible (GHX/GFax etc...)
Excellent communication skills
Education:
Associates degree (AA) from two-year college or university; or five or more years in customer service, eCommerce project management or equivalent combination of education and experience
Certifications:
EDI; LEAN certification a plus
Experience:
Two (2) or more years of experience working in a customer on-boarding/customer integration role and/or training; or equivalent combination of education and experience.
E-Commerce or project management experience within a business-to-business environment.
Experience with Global Healthcare Exchange (GHX) a plus
Description:
Manages all aspects of electronic integration and working with other departments facilitates/manages to completion the customer and member on-boarding process. Capable of articulating the company s ecommerce capabilities to external and internal customers. Serves as the primary link between the business and any third-party vendors.
Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
" Project management of Customer Service eCommerce initiatives including EDI and Customer Portal
" Work with customers to grow electronic utilization and manage process of on-boarding new and existing customers
" Responsible for interfacing with Customers, Sales, Sales Operations, Accounts Receivable and Information Services for all integration related activities
" Work with field Sales team to explain electronic options to current/potential customers
" Responsible for tracking and resolving production system problems, developing and maintaining reporting to identify and correct issues
" Act as the liaison between company end user teams and vendor partners for any setups or system related issues.
" Partner with cross-functional teams to define rules for exceptions (i.e. order exceptions)
" Support order process by identifying issues (pricing, item number, unit of measure, discontinued items, incorrect account information), determining root cause, report findings, providing recommendations and driving resolution to the problem
" Create and analyze processes and procedures and make recommendations accordingly
" Create documentation, including SOPs and training documents
" Train team on eCommerce tools
" Monitor and manage third-party vendor relationships supporting call distribution, EDI, ERP, eCommerce platforms
" Handle any other duties and/or projects, as assigned, for the benefit of the organization
Source : eTeam Inc.