Customer Service Representative I - AIT Worldwide Logistics, Inc.

Introduction:Overview:

The Customer Service Representative must have the ability to troubleshoot and become first point of contact for AIT’s customers seeking help with timely delivery. Establishing new relationships, managing and maintaining existing customer’s accounts and assessing customer’s needs translating into results oriented solutions.

Responsibilities:

• Manage new and existing customer accounts to assure accurate and timely delivery
• Serve as a liaison between the sales manager and customers to enhance service experience
• Promote additional services to contribute to overall profit
• Interact with various Representatives to set up quotes, routes and rates for international and domestic freight shipments
• Review the process and take immediate action to correct or solve issues that may occur
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Build and maintain relationships with AIT’s customers and vendors on a first name basis

Qualifications:

• Minimum 1 - 2 year of experience in logistics and transportation, preferred
• Must have proficient computer skills
• Strong problem-solving skills with ability to develop new ideas and innovative solutions
• Excellent verbal and written communication skills
• Must be detail-oriented and able to time manage
• Ability to adapt and enjoy working in a high pressure and high pace environment
• Works well individually and team setting

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

What AIT Can Offer You:

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

About AIT Worldwide:

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.