Customer Service Representative I - Leviton Manufacturing

About Leviton:

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.  With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.  We recognize that our people are our greatest asset.  We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.  It's about each person bringing skills and passion to a challenging and constantly changing world.

 

Overview:

Under general supervision, the Customer Service representative position is responsible for providing a best-in-class customer experience. By effectively handling customer requests including stock checks, order status, and pricing inquiries, this position represents the face of the company. The CSR is involved in supporting the Leviton sales team, pertaining to managing and expediting customer orders, product information, production schedules and other facets of the shipping cycle. This position is highly visible with daily interactions with various departments such as the Claims department, Product management, eCommerce, Environmental Compliance, Tech Support as well as other Supply Chain departments. Inquiries are handled via phone, email, and self-service means, to exceed customer expectations. 

Responsibilities:

• Responsible for the daily handling of customer inquiries, such as order status, item availability, pricing, and credits.
• Ensures correct entry of orders requiring any special instructions, handling or routing and communicates it to the shipping DC’s.
• Liaison amongst many departments to obtain vital item information, production schedules, pricing, and any other customer or sales requirements. 
• Implements, manages, and monitors all customer requirements to confirm expectations are met as it relates to fill rate, on-time shipping, special items, freight terms, packaging, etc.   
• Investigates any situation where customer’s requirements were not met and helps to develop plan to correct and improve.  
• Establishes and maintains cordial customer relations through telephone contact and email professionalism.
• Responsible to issue and research service level reports (i.e., turn-around time, fill rates and open orders) to ensure the consistent flow of orders.
• Will get involved in special projects and testing as determined by management.

Qualifications:

• Must have good oral and written communication skills.
• Must have strong organizational skills.
• Must have the ability to handle large volume of inbound calls.
• Must have the ability to maintain cordial customer relations.

 

Education & Experience:

• High School Diploma required; college degree preferred.
• Customer Service experience in a call center environment.
• Experience working with a highly collaborative team.

What We Offer:

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

 

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

 

The future looks brighter than ever.  Join our team now!

Salary Range:Pay: Up to $43,000 per year:#LI-AO1, #LI-Hybrid