Customer Service Representative I at Solugenix Corporation

Field Inventory Coordinator I
Texas, Oklahoma, or Florida (Remote)
Hours: The team provides Customer Service from 5:30am - 5:30pm PST
Direct Hire, NO 3rd Party or C2C
Starting Pay: $18hr.-$19hr.
Job ID: 25-09390

We are looking for a Customer Support Representative for our Field Inventory team. The ideal candidate enjoys working in a call center atmosphere and has prior work experience that includes handling inbound/outbound calls, order entry, inventory control and audit billing. If you have strong written and communication skills, enjoy working within a team setting and previous call center experience, this position could be right for you.

Responsibilities:

• Ensure the field inventory mailbox has uninterrupted coverage and responsiveness within set SLA's.
• Work with Sales Representatives to ensure accurate audit scan procedures, handle billing and/or shipping inquiries as well as P&D (pick-up and delivery).
• Reconcile to resolve inconsistencies in inventory.
• Identify and replace expired products.
• Bill customers for inventory that has been used or unaccounted for.
• Generate Audit team performance reports and disseminate information to upper management.
• Review audits for accuracy.
• Document and implement process improvements.
• Corresponds with sales reps and customers regarding escalations, inventory control and complaints.

Qualifications:

• Only local candidates will be considered.
• 1-3 years Customer Service Support experience.
• Ability to work independently under limited supervision and collaboratively with strong interpersonal savviness and organizational ability.
• Types 40 WPM.
• Strong written and verbal communication skills including grammar and syntax.
• Demonstrates strong phone presence.
• Proven experience in a high-volume customer care department building effective relationships with customers.
  Proficiency in Windows, Excel, and Word.
• Bachelor's strongly preferred.

We believe in taking care of our employees through:

• Professional education and leadership training.
• Career growth with mentorship and guidance by Solugenix senior leadership.
• Celebrating and rewarding our employees for their successes.
• Work life balance. We work hard to ensure success, but we also ensure that our employees have the right balance to live their lives as they desire.
• A family culture of open communication and enjoyable teammates.
• Opportunities to give back to the community and make a difference.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $18/hour to $19/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.