Customer Service Representative I (I/O) - ADT - Abacus Service Corporation

Job Details:

Skills
No record(s) found.
Education/Persona

Degree Type	Major/Certification	Required	Preferred
High School Diploma	N/A

Job Description & Requirements

Job Type:	Recruited Resource	Number of Positions:	6
System Location:	ADT-US	Created Date:	3/6/2024
Job Title:	Customer Service Representative I (I/O) - ADT
CWR Type:	W-2	Reason:	New Position

Qualifications:

  THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market. PLEASE SUBMIT YOUR TOP 3 CANDIDATES ONLY!!!
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Responsibilities:

  
Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.

All Candidates must have:
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
Core i3 with 16GB of RAM
Candidate must have Windows 10 or Windows 11 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Personal Home computer, and headset that will allow agent to answer calls required. Must have USB headset that is Avaya compatible for incoming customer interactions.
Extra monitor is preferred but not required.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Comments/Special Instructions

Attached Documentation:No record(s) found.
Requestor & Work Location

Requested by:	N/A	Alternate:	N/A
Report To:	N/A
Phone:	N/A Ext.:N/A
Travel Required:		How Much Travel?
Report To Manager's Office Address	USA -- 4926 Kernan Boulevard South, Jacksonville, FL 32224 United States
Start Date:	4/16/2024	Work Days:	Sun Mon Tue Wed Thu Fri Sat
End Date:	7/19/2024
Start Time:	12:30 PM	Total Reg Hours:	56.00
End Time:	9:00 PM	Overtime Required:
Lunch Time:	30 Minutes
Exempt:		Open Bid: