Customer Service Representative I-Call Center - NITELINES USA, INC

Job location :  Georgia Department of Revenue

                       4125 Welcome All Rd | Atlanta, Georgia 30349

Hours: M-F (8 hours daily)

Temp-Perm

Pay: 15hr

The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.

Duties include, but are not limited to:

·       Responding to customer requests

·       Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized

·       Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred:

• 1 year of contact center experience
• Proficiency with software applications to include Microsoft Word, Excel, and Outlook

All candidates must submit a Tax Clearance Letter and complete a Tax Authorization Form to be considered.