Customer Service Representative I (Bilingual) - OneTenCoalition
Westlake, OH
About the Job
United Consumer Financial Services Compa
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
The Inbound Representative is responsible for processing incoming calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
REPRESENTATIVE I
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
The Inbound Representative is responsible for processing incoming calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
REPRESENTATIVE I
- Adequately process all incoming calls on up-to-date, delinquent, closed or charged-off accounts.
- Recognize specific scenarios to require specific collection questions answered in compliance with the FTCPA.
- Properly request all UCFS collection letters (including Attorney letters).
- Process end-of-month repurchases.
- Appropriately request RPC and Accurint reports.
- Effectively use all options available on the Collection and Inquiries system menus.
- Identify customer disputes and appropriately code disputes for the problem resolution queue.
- Utilize the Internet for skip tracing purposes.
- Schedule one time or recurring EFT bank payments for customer.
- Schedule one time or recurring credit/debit card payments for customer.
- Properly process specific customer requests through the flag for review reports.
- Appropriately request microfilm.
- Perform additional assignments as required to assist in achieving Team and Company goals.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Source : OneTenCoalition