Customer Service Representative (Hybrid) - Acentra Health

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Customer Service Representative to join our growing team.

Job Summary:

The ADW UM staff provides a broad range of administrative service support to the WV Aged and Disabled Wavier, Nursing Home and/or Personal Care team and to the external customer.  The position supports the ADW and PC clinical staff with day-to-day functions as well as performing primary customer service and technical assistance functions.  The ADW UM staff provides telephone support to ADW, PC and NH-PAS members and providers/facilities.   

*Position is hybrid. Candidate is required to report to the Charleston, WV office once a week.

Job Responsibilities:

• Provides program support to the ADW, NH-PAS and PC programs
• Prepare and mail notice of decision and other program letters
• Assist callers with billing, CareConnection©, general program and other questions/concerns
• Other duties as assigned.

Required Qualifications/Experience:

• Candidates must have a high school diploma or GED equivalent (advance degree/certificate preferred)
• 1+ years in an administrative support or customer service position.

Preferred Qualifications/Experience:

• Knowledge of the Aged and Disabled Wavier, Personal Care and/or Nursing Home-PAS program policies and procedures. 
• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Microsoft programs experience with CareConnection© preferred
• Must be flexible.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $30,000 - $35,000

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”