Customer Service Representative - Hybrid - Arizona Only - Free Healthcare for Entire Family - Arizona Only - Free Healthcare for Entire Family - Redirect Health Inc

Free Healthcare for you and your family, what does that mean?

• The average person will spend close to $20,000 a year before health insurance covers the rest of medical treatment
• The cost of healthcare includes monthly premiums, deductibles, co-pays, co-insurance and out of pocket max
• FREE Healthcare means you pay nothing on premiums, nothing for co-pays, nothing for deductibles, and nothing for out of pocket max when you join our team. This is for your entire family! This truly is a FREE healthcare benefit.
• You should not have to worry about the burden of cost when it comes to healthcare for you and your family, we are here to remove that burden.
• If removing the burden of healthcare for your family is important, and helping other people remove that burden is important, then join our team!
• One last note, you can earn even more money than our hourly pay with bonus options, ask our team about it. All you have to do is obsess over helping more people have access to healthcare.

The Member Experience Operator is a healthcare professional, responsible for helping our Members navigate the complex healthcare system. This individual works closely with our Members, giving them an inspiring and positive experience when calling in to our 24/7 EverydayCARE line.

Shift Info: Variety of Shift Options Based Off of Business Needs - Need Flexible Team Members

Location: 2020 N. Central Avenue, Phoenix, AZ, 85004, WFH when Available

Pay: Evening shift does include differential pay.

Position Responsibilities:

• Ability to create a great member story by helping members feel confident with their care navigation.
• Strong attention to detail and an inquisitive drive to analyze information and data.
• Must be attentive and responsive to the emotional needs of Members by starting with, "Yes, we can help you."
• Confident in following a process and comfortable raising a hand when there is a process breakdown or opportunity for improvement.
• Understands and shares the Vision and Metrics for the Inbound Team.
• Answer 90% of incoming calls/texts; Return any texts and VM"s in 15 minutes or less; raises hand when time limits goes over.
• Promptly answers incoming calls/texts from RDH Members and assists with their needs.
• Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members.
• Fulfilling the on-call requirements. Shifts will be determined based on staffing needs and will be paid additional compensation for being on call.
• Availability on holidays to cover on-call shifts throughout the year.

Position Requirements:

• 1 Year of experience in a Customer Service related role, Required
• 1 year of telephonic customer service with heavy call volume, Required
• Proficiency in using Microsoft word, Excel, and an Electronic Medical Record system, Preferred
• Bilingual (Spanish/English), Highly Desired
• High School Diploma or GED, required

Benefits:

• FREE HEALTHCARE BENEFIT FOR YOU AND YOUR FAMILY - NO PAYROLL DEDUCTION
• Dental & Vision Insurance
• Paid Sick & Vacation Time
• Access to a 401K saving plan after 6 months

The pay range for this role is:
14.24 - 19.22 USD per hour(Phoenix)

PI256590953