Customer Service Representative - A Team Home Services

A Team Home Services is looking for a customer service representative to join our team. This person will be a self starter, personable, dedicated, as well as drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. This position is primarily work-from-home, offering flexibility while maintaining a professional and efficient customer service experience. Candidates must have reliable internet access and reside near Hutto, Texas, as occasional in-office work may be required if home internet connectivity issues arise.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat in a professional and timely manner.
• Resolve customer complaints and issues by identifying problems and implementing solutions.
• Maintain a thorough understanding of company products, services, and policies to assist customers effectively.
• Document and update customer records based on interactions.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Handle a high volume of interactions while maintaining a positive and professional demeanor.
• Collaborate with other departments to address customer needs and improve service quality.
• Provide feedback to management on recurring issues and suggest improvements to processes or products.  
• Manage appointment scheduling by aligning company and customer availability, ensuring a smooth and hassle-free booking experience.

Requirements:

• High school diploma or equivalent
• 1 year experience in a work from home environment
• 1 year experience over the phone customer service
• Commute to office for meetings
• Evening and weekend availability
• Service Titan experience preferred but not required
• Self starter and ability to work unsupervised
• Reliable high-speed internet and a dedicated home workspace.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Patience, empathy, and a positive attitude.

Benefits eligible after 90 day probationary period:

• Paid Holidays
• Paid Time Off
• Paid Birthdays
• Paid Sick Time
• Option to enroll in 401(k) 
• Option to enroll in group health

A tid bit on us:

We are a home service and remodeling company dedicated to providing the highest customer service. Our customers are located all around and just outside of Austin. Our services include handyman, outdoor living spaces, kitchen and bath remodel, roofing, and electrical services.

We are a locally owned family business, and with that said there will be plenty of room for growth and, just as important, work-life balance. 

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