Customer Service Representative - VRC Companies, LLC.

Job description

Title: Customer Service Representative

Reports To: Customer Service Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handle/resolve customers' needs

Essential Functions:

 Train, explain tasks, and assist in the solution of customer problems.

 Answer incoming phone calls, faxes, emails and respond to customer’s requests.

 Identify and assess customer’s needs to achieve satisfaction.

 Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

 Go the extra mile to engage customers.

 Key in new box information for all accounts.

 Data entry including making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.

 Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.

 At the end of each month, responsible for storing the previous month’s files in VRC boxes.

 Work on special projects as required by Customer Service Manager or General Manager or as needs arise.

Competencies:

 Ability to work on a team including with the Customer Service Manager, General Manager and other customer service reps to ensure proper customer service is being delivered.

 Must have computer knowledge.

 Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.

 Ability to work with external customers, potential customers, vendors, and suppliers.

 Able to retain knowledge of services lines, prices, and delivery times.

 Ability to multi-task, prioritize and manage time effectively.

 Flexible, spontaneous, and able to deal with the unexpected.

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

 Two (2) year experience.

 Knowledge and ability-English and grammar.

 Pleasant telephone voice/manner.

 Ability to operate simple office equipment sufficiently to perform the job.

 Typing skills (preferably 45-55 wpm) with 98% accuracy.

  Must have strong customer service background

 Must know 10-key by touch.

Attendance and team oriented are a must!

Job Type: Full-time

Starting pay- $16.00 per hour.

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