Customer Service Representative - Signal Crew Comms

About Us

At Signal Crew Comms, we specialize in delivering top-tier communication solutions to our clients, ensuring their needs are met with exceptional service and professionalism. Based in Houston, TX, we pride ourselves on fostering a collaborative and supportive work environment where every team member is valued and empowered to succeed.

Job Description

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring their satisfaction. This position is ideal for individuals who excel in communication, problem-solving, and maintaining a positive attitude under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer concerns by identifying problems, researching solutions, and implementing resolutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless service delivery.
• Provide product and service information to clients, offering recommendations when needed.
• Follow up with customers to ensure satisfaction and build strong relationships.
• Handle complaints and provide appropriate solutions while maintaining a friendly demeanor.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and customer management software.
• Previous experience in customer service or a related role is preferred.
• A positive attitude and a commitment to providing exceptional service.

Benefits

• Competitive salary: $34,000 - $45,000 per year.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional growth and advancement.
• Supportive and collaborative team environment.