Customer Service Representative - Blindster

Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU!

Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others!

• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
• Build relationships with customers through open and honest communication.
• Handle customers complaints effectively and provide appropriate solutions or alternatives
• Follow communication procedures, guidelines, and policies.
• Stay up to date with new and enhanced products

Requirements

Experience

• 3+ years of Customer Service experience (preferred but not required)
• 2+ years of Call-Center experience (preferred but not required)

Education

• High School Diploma or GED

Location

• Position is hybrid work from office & home. Must be able to work from office in Houston during initial training period.

Soft Skillsets

• Ability to adapt to a changing environment and handle multiple priorities
• Excellent writing and analytical skills

Technical Skillsets

• Fluent in Spanish and English
• Ability to type approximately 35+ words per minute
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Experience with Microsoft Outlook
• Experience with Microsoft Teams (preferred)
• Experience with TalkDesk software (preferred)
• Experience with PureChat software (preferred)
• Experience with ZenDesk software (preferred)
• Experience with ePic software (preferred)

Benefits

Compensation

• $18-$20/hr+ commensurate with experience

Benefits (Available after 60 Days of Employment)

• Paid Time Off
• Paid Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flex Spending Account
• 401(k) plan + employer match

Schedule Details

• Initial Training: 9:00 am – 5:00 pm, Monday – Friday, at our Houston, TX office for the first 60-90 days.
• Post-Training Schedule: After the initial training period, your schedule will transition to evenings and weekends. We understand the importance of balancing both your needs and Blindster's, so we’ll collaborate with you to create a schedule that works for everyone. While the specific hours may vary, the schedule will primarily include evening shifts and weekends, with flexibility on the number of days worked remotely.

Example 1:

• Monday: 1:00 pm – 9:00 pm (8 hours)
• Tuesday: 1:00 pm – 9:00 pm (8 hours)
• Wednesday: 1:00 pm – 9:00 pm (8 hours)
• Saturday: 12:00 pm – 8:00 pm (8 hours)
• Sunday: 12:00 pm – 8:00 pm (8 hours)
• Total: 40 hours

Example 2:

• Monday: 1:00 pm – 9:00 pm (8 hours)
• Tuesday: 1:00 pm – 9:00 pm (8 hours)
• Wednesday: 1:00 pm – 9:00 pm (8 hours)
• Saturday: 10:00 am – 6:00 pm (8 hours)
• Sunday: 10:00 pm – 6:00 pm (8 hours)
• Total: 40 hours

Example 3:

• Monday: 1:00 pm – 9:00 pm (8 hours)
• Tuesday: 1:00 pm – 9:00 pm (8 hours)
• Friday: 10:00 am - 6:00 pm (8 hours)
• Saturday: 10:00 am – 6:00 pm (8 hours)
• Sunday: 10:00 pm – 6:00 pm (8 hours)
• Total: 40 hours

• No Weekdays, No 9-to-5: This role is perfect for someone seeking evening and weekend shifts, offering flexibility and a great work-life balance without the typical 9-to-5 schedule.
• 0-60 Days of Employment: NOT remote. Our one-on-one training is conducted in office.
• 61+ Days of Employment: Remote Work Negotiable for 1-3 Days per Week

Training Schedule

• One-on-One training in Houston, Texas office location for first 60-90 days
• Additional training provided as needed with business and product changes