Customer Service Representative - Kristopher Johnson Farmers Insurance

Dont wait, take the next step in your career today. Kristopher Johnson Farmers Insurance in HILLSBORO, Oregon, is looking for a motivated and dynamic individual to join our team as a Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $18.50 - $21.50 per hour

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Responsibilities

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Assess and identify the wants and needs of your customer(s) over the phone.

Maintain knowledge of new products and services.

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Take premium payments from customers.

Handle customer renewals.

A Property & Casualty insurance license is preferred but not required to apply.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Must have ability to multi-task.

Great Customer Service Skills.

Ability to take initiative, be proactive, and think outside the box.

Ability to identify and solve problems, think critically, and make decisions quickly.

Bilingual, fluent in both English and Spanish is beneficial.