Customer Service Representative - Rocket Shippers

Rocket Shippers, the e-commerce fulfillment division of Pride Global, is a technology-forward 3PL that ensures reliable and cost-effective shipping and fulfillment. We help small to medium-sized businesses streamline their e-commerce presence, optimize their fulfillment, and get products to their customers on time. We are seeking a Customer Service Representative in Hebron, KY!

The Customer Service Representative in this role will ensure seamless communication from onboarding new clients, managing client’s daily needs, upselling products/services, and ensuring accurate execution of all order fulfillment, allowing us to provide the highest level of service to our customers. This individual will play a vital role in managing our current and future client base as one of the main points of contact for Rocket Shippers customers. Hours are 7:00 AM – 3:30 PM, Monday to Friday.

The Opportunity:

Act as main point of contact for assigned accounts

Successfully onboard new clients

Determine standard operating procedures with clients and work to provide solutions that fit their needs

Accurately enter customer orders into the order fulfillment management system

Communicating via phone and email with contracted carriers to coordinate LTL and FTL freight inbound and outbound

Proactively investigate issues that arise and working with team members to provide solutions. To include issues surrounding packaging, shipping, and inventory control

Interface with clients via ZOOM, Microsoft Teams, phone call or email – virtual meetings will be held regularly with customers

Creating pickup and delivery appointments via phone and email

Receive and approve proposals for LTF and FTF freight

Will be responsible for retaining client base

Assist with additional responsibilities as needed

What you bring:

2+ years working experience with Microsoft Outlook, Microsoft Excel, and Microsoft Word

3+ years’ experience in customer service or account management

3+ years’ experience in logistics related environment (3PL or Ecommerce experience preferred)

Advanced Microsoft Excel training or certificate

Advanced Grammar skills

Benefits

Wellness Benefits

401K

Cultural initiatives and perks (e.g The DOJO - our cultural program, Lioness - our women’s equity initiative, Diversity and Inclusion, Pride in Education, and community volunteer opportunities)

Opportunities for growth and development

A supportive workplace which promotes diversity of thought, new ideas, and team success

The ability to impact livelihoods every day!

Health, Medical, Vision Benefits

Office Happy Hours!

Supportive & Motivating team

As a certified, minority-owned business Pride Global is committed to strengthening our community by focusing on diversity and inclusion efforts both internally and externally. We believe our differences make us stronger. We work to address opportunities and obstacles that disproportionately affect people of color, women, members of the LGBTQ+ community, seniors, individuals with disabilities and veterans. Pride's commitment is intentional, focused, and measurable.

Pride Global and its affiliate companies' is an Equal Opportunity Employer. We believe in an inclusive workplace that values different perspectives, fosters creativity, and innovation. We aim to hire and cultivate diverse talent from all backgrounds and perspectives. We are dedicated to building an empowering and inclusive workplace for all. If you require any accommodations, please reach out to Meaghan@rocketshippers.com

Compensation range: $45,000- $50,000 yearly.