Customer Service Representative - Fives

Fives Group is looking for a Customer Service Associate.

About Fives Group:
Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world’s largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors.  In 2018, Fives achieved sales of $2 billion with a team of close to 8,500 employees and a network of over 100 operational units in over 25 countries. 

Job Responsibilities

• Create and track sales orders, purchase orders, and invoices
• Maintain a high level of professionalism with customers demonstrating excellent customer service
• Ensure orders are input accurately and follow up on missing information and open orders
• Control and manage incoming and outgoing documents
• Respond to customer questions with accurate and relevant information promptly

Qualifications

• A high school diploma or equivalent preferred
• 2+ years of experience in customer service required
• Able to complete assigned tasks working with little to no supervision
• Good written and oral communication skills and excellent organizational skills
• Experience using Microsoft Excel and Word
• Good interpersonal and leadership skills
• Knowledge of purchasing or inventory management is desirable

Benefits:
Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K and more.