Customer Service Representative - Heartland Division - Steel Dynamics, Inc.

Assisting and backing up the Inside Sales team members.

• Working with Inside Sales on orders, reports, analysis, etc.
• Providing ISR backup when they are out
• Monitoring and expediting of production and shipments
• Exceeding customer expectations for timely responses and communication
• Working internally with all departments to serve customer needs
• Meeting or exceeding monthly shipping goals
• Other duties as assigned by Supervisor

Experience/Requirements:

• A minimum two-year Associates degree
• Previous customer service or sales experience
• Effective written and verbal communication skills
• Detail-oriented and well organized
• Customer Service passion and attitude
• Willing to go the ‘extra mile’ for service and problem resolution
• Able to work with people from all organizational levels and backgrounds
• Proficiency with Microsoft Office and PC applications

Steel Dynamics Inc. is an equal opportunity employer.